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The Voice of your City

Runs on

CityAssistant is the voice of your city, enabling new forms of conversational government and inclusion. It gives immediate, accurate, and consistent answers to FAQs and more using voice apps for smart speakers and text-based chat for web and mobile.

Citizens

Increases citizen confidence and satisfaction through accessing timely, consistent, and accurate information.

City staff

Realizes operational efficiencies by saving staff time in responding to common inquiries.

Community

Ensures hard-to-reach and vulnerable audiences are included and heard through multi-channel delivery.

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164M

Smart speakers will be sold in 2019

#1

Smart speakers are the fastest-growing connected device worldwide

45M

US adults have access to a smart speaker

70%

of consumers prefer messaging over calling for customer support

80%

of business will have some chatbot automation implemented by 2010

31%

of cities and 45% of states intend to implement a chatbot in the next 12-24 months

Created specifically for government

CityAssistant is an integral component to realizing your customer service strategy and taking a significant step forward in your organization’s digital transformation.

Applying natural language processing, artificial intelligence, and powerful search technologies, CityAssistant delivers an excellent initial return-on-investment, and is designed to be flexible for future enhancements and integrations.

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Key Benefits

Accessible and Intuitive

  • Eliminates wait times for users: available 24/7/365.

  • Delivers equity of access to information for all: user-friendly, intuitive, and multilingual.

  • Supports multiple channels, including: Alexa, Google Home, Facebook Messenger, text message, in-website window, mobile app.

Support City Staff

  • Reduces call and email volume by 15-25%.

  • Updates can be made quickly and easily, to expand and enhance content by city staff.

  • Facilitates staff training and day-to-day information needs.

  • Shares a library across all channels to ensure consistency of responses.

Trustworthy, Integrated and Scalable Technology

  • Easy to set up and inexpensive to maintain.

  • Uses machine learning to improve with each interaction.

  • Provides insights into what the community wants to know through rich analytics.

  • Ports collected data to, or integrates with, your existing CRM, helpdesk platform, and issue reporting system.

Join us for the launch of SimpliCity™ at MISA BC: September 9-12, 2019.
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