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Blog

Government

Kathryn McTavish
project manager / scotch aficionado / dance enthusiast
Government
October 30, 2018

MyRichmond: From Blue Sky Thinking to Building a Solid Basecamp

Radical I/O worked with the City of Richmond to imagine the future of online municipal services. This vision helped the team collaboratively build and launch the initial foundation of a central web app, which drives value for their customers today, as we continue to work together to incorporate new online services in the future. MyRichmond is a personalized web portal for City of Richmond customers to access online city services in one place using one login.

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Renée Mak
digital product designer / pun-maker / disaster clown
Government
October 10, 2018

Empathy and Running a Usability and Citizen-Centered Design Workshop

Empathy is the cornerstone to human-centered design. By building empathy, we are able to better see through the lens of our citizen groups. This allows us to design better systems that are human- and citizen-centered. In part 3 of our series, we’ll lead you through running a usability and citizen-centered design workshop with a team in order to have a deeper understanding of the citizen groups that you engage with, in order to better serve your citizens.

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Ian Sim
Co-founder & CEO / tech octopus / coffee fiend
Government
May 15, 2018

Smart Cities: Collaboration is Key

A connected Smart City can mean many things. At Radical, we believe that it means establishing a cohesive transportation and services network for a community where all levels of government (Federal, Provincial, Municipal) are involved. They could then use the data - about things like traffic patterns, water usage, and underutilized infrastructure - and work with citizens, city planners, and technology experts to achieve greater goals and create positive, meaningful change.

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Renée Mak
digital product designer / pun-maker / disaster clown
Government
September 22, 2017

Human-centered Design in Government

Simply put, it’s about creating design that functions for the end user and eliminating confusion along the way.

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Renée Mak
digital product designer / pun-maker / disaster clown
Government
September 5, 2017

How To Move Toward Citizen-Centered Design in Government

Taking the approach of a departmental and even intra-departmental view to implementing a citizen-centered government model, we make the task a lot less daunting. It’s possible to deliver positive impact and build momentum for organization-wide cultural change from the bottom up.

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Technology. People. Purpose.

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